Terms of service

Terms and Conditions for eu.stemregen.co

Welcome to the Stemregen Europe BV website (the “Website”), located at eu.stemregen.co and owned and administered by Stemregen Europe BV (“Stemregen” or “we”). These Terms of Service govern your use of the Website and your purchase of any product through the Website.

By accessing and using the Website or purchasing products sold through the Website (“Stemregen Products”), you agree to these Terms of Service, so please read them carefully, and let us know if you have any questions or concerns.

We may update these Terms of Service from time to time, so be sure to check back to see if the “last revised” date has changed.

1. About Stemregen Products

  • Stemregen Products are not intended to diagnose, treat, cure, or prevent any disease and have not gone through the rigorous double-blind studies required before a particular product can be deemed truly beneficial or potentially dangerous or prescribed in the treatment of any condition or disease.

  • Please consult your physician before using any Stemregen Product.

  • Statements about Stemregen Products made on the Website have not been evaluated by any regulatory body or government agency.

  • Read the labels for Stemregen Products carefully and follow all instructions closely when using Stemregen Products.

  • Although we attempt to describe Stemregen Products as accurately as possible, Stemregen Europe BV makes no promise, guarantee, or warranty regarding the accuracy of such descriptions.

2. Purchases Made Through The Website

By purchasing a Stemregen Product through the Website, you acknowledge and agree that:

  • You are 18 years of age or older.

  • All of the information you provide in the course of making a purchase is accurate.

  • It may not be possible to modify or cancel an order after it has been placed. If changes are possible, making such changes may delay shipping of the purchased products.

  • Stemregen Europe BV reserves the right, in its sole discretion, to reduce the quantity of any order or refuse to process or fulfill any order.

  • You will be charged only for orders we fulfill.



3. 30-Day Return & Refund Policy

30-Day Return & Refund Policy
We take great pride in the quality of our products, and your 100% satisfaction is our primary goal. As a result, we offer a 30-day money-back guarantee on purchases made on the official Stemregen Europe BV website. If you do not love your Stemregen purchase for any reason, we are here to help process your return.

The details of our return and refund policy are as follows:

  • This policy applies as a full refund if made within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.

  • Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in “opened/consumed condition.” The used portion must be sent back, or a reason for the refund request must be provided. The refund amount will be equal to the value paid, less shipping, if applicable.

  • Any product purchased beyond one unit of each product must be returned unused and unopened for a full refund. These returns will incur a handling fee of €6.95 per order. The returned product must be received in our warehouse within 14 days from the date the return request was approved.

  • We will provide you with the return delivery address when we receive your return request. We will refund the original payment method once the return has been received and inventoried at our warehouse.

To request a refund under our 30-day money-back guarantee policy, you must email: europe@stemregen.co and be prepared to provide some of the following:

  • Email address associated with the order

  • First and last name

  • Delivery address

  • Order number

Refunds are processed within 3-5 business days back to the original payment method.

  • All costs associated with return shipping, including, but not limited to, return shipping charges, insurance (recommended), taxes, and duties, if applicable, are non-refundable. We do not provide return shipping labels.

Damaged or Missing Items:
If you believe your package was damaged during shipping or your shipment is missing items, you must reach out to us by email at europe@stemregen.co within 10 days of delivery, and we will work with you to resolve the issue quickly. You will need your order number, which is found on the packing slip inside the package, and we may ask you to send pictures. We will expedite a replacement order as soon as the issue is resolved.

 

Other Returns
Stemregen Europe BV has sole discretion to accept or reject any refund request that does not fall under the 30-Day Money-Back Guarantee above.

 

Shipping

  • We provide free shipping for Stemregen Europe BV Products within the EU region.

  • In most cases, orders are processed and shipped within 2 business days of order completion, excluding major holidays. However, Stemregen Europe BV makes no promises or guarantees regarding the timeliness of order fulfillment or shipping.

  • You may track your package using tracking information provided in an email confirming your purchase.

  • Please contact us for options regarding international shipping outside the EU.

 

Intellectual Property Ownership

  • Other than user reviews and Third-Party Resources (see below), all rights in the Stemregen Europe BV Products, the Website, and all information available on the Website (“Website Content”), including but not limited to copyrights and patent rights, are owned by Stemregen Europe BV and/or its licensors.

 

About Website Content

  • The Website Content is provided for educational and/or informational purposes only and should not be construed as medical advice. It has not been evaluated by any regulatory body or government agency and is not intended to diagnose, treat, cure, or prevent any disease.

  • Stemregen Europe BV attempts to ensure that all Website Content is accurate and valid, but we make no promise, guarantee, or warranty regarding its accuracy or validity.

 

Third-Party Resources

The Website may refer to or provide access to various content and resources that Stemregen Europe BV neither owns nor controls, such as links to outside websites, sources for research articles, and product reviews posted by purchasers of Stemregen Europe BV Products (collectively, “Third-Party Resources”). You understand and agree to the following:

  • Stemregen Europe BV cannot and does not vouch for the truth, accuracy, or quality of any Third-Party Resources.

  • Unless specifically stated otherwise, the availability of Third-Party Resources through the Website does not constitute endorsement or approval of any kind.

  • Stemregen Europe BV has no control over Third-Party Resources and cannot be responsible for your experience with them.

 

Your Use of the Website

You may not use the Website or Website Content to engage in any illegal or malicious behavior, including but not limited to:

  • Copying, downloading, or otherwise infringing copyrights or other rights in the Website or Website Content.

  • Attempting to tamper with or circumvent any access-control, authentication, or other security measures.

  • Using any automated device, process, or means to access, retrieve, scrape, or index any portion of the Website or Website Content.

  • Collecting or harvesting any information from the Website in any manner.

  • Using any device, software, or routine that interferes with or attempts to interfere with the proper functioning of the Website.

 

Your Use of the Contact Form and Product Review Functions

  • When you provide information through a form on the Website or submit a product review, you represent and warrant that you are providing your own contact information and not that of someone else, and that the information you provide is accurate.

  • Please see the Stemregen Europe BV Privacy Policy for information about how we process and use the information you provide.

 

Your Account

When you create an account on the Website, you represent and warrant the following:

  • All the information you provide in the course of creating your Website account is truthful and accurate.

  • You will keep your contact information accurate and up to date.

  • You are solely responsible for the activity that happens on or through your Website account.

  • You will not share your password, let anyone else access or use your Website account, or do anything else that might jeopardize the security of your Website account.

  • You will not attempt to access a Website account belonging to someone else.

 

Disclaimers and Limitations; Indemnification

  • Stemregen Europe BV makes no warranties, guarantees, or representations regarding the Stemregen Europe BV Products, the Website, or Website Content.

  • Stemregen Europe BV shall not be liable for any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to damages for any loss resulting from the use of Stemregen Europe BV Products or Website Content.

  • You agree to indemnify and hold harmless Stemregen Europe BV from any claim or demand, including reasonable legal fees, arising out of your violation of these Terms of Service.

 

Miscellaneous

  • These Terms of Service constitute the complete understanding of the parties with respect to the subject of these Terms of Service and supersede all prior oral or written agreements or proposals relating to the subject of these Terms of Service.

  • Any provision of these Terms of Service that may be deemed invalid or unenforceable shall in no way invalidate or render unenforceable the remainder of these Terms of Service, which shall remain in full force and effect.

  • The failure or delay of a party at any time to enforce performance of these Terms of Service shall not be construed as a waiver of the right of that party to enforce performance at any subsequent time.

  • These Terms of Service shall be construed, governed by, and enforced in accordance with the laws of The Netherlands.

 

Contact Information

For any questions regarding these Terms of Service, please contact us at:
Stemregen Europe BV
Jeverweg 2 5, 9723JE Groningen
Email: europe@stemregen.co

 

Privacy Policy
Stemregen Europe BV – eu.stemregen.co

Stemregen Europe BV (“Stemregen,” “we,” “our,” or “us”) collects certain information from you when you use the Website. This Privacy Policy explains how we treat any data we collect that could be used to identify you, either directly or indirectly (“Personal Data”), such as your name, payment information, and email address. All terms in this Privacy Policy have the same meaning as in the Stemregen Europe BV Terms of Service.

 

1. What We Collect and How We Collect It

We collect the information you provide to us through the Website, for example, when you purchase Stemregen Europe BV Products, create an account, contact us, or write a review through the Website. This may include Personal Data such as your name, mailing address, and payment information.

When you use the Website, we also collect the IP address(es) of the device(s) on which you access the Website.

Additionally, we may collect data regarding your use of the Website, such as the type of operating system and browser you use, how often you access the Website, and performance data. We do not link this type of information with any Personal Data. We do not track your physical location.

We do not collect more information than is reasonably necessary to allow you to use the Website, purchase Stemregen Europe BV Products, and allow us to provide and improve the Website.

 

 

2. How We Use Personal Data

Stemregen Europe BV uses Personal Data to:

  • Process purchases of Stemregen Europe BV Products.

  • Respond to your questions and requests.

  • Communicate with you regarding your purchases, account, special offers, and products we may offer in the future.

 

 

3. How We Store Personal Data and For How Long

Stemregen Europe BV stores all Personal Data via cloud services or other technology belonging to third parties with whom we’ve contracted for this purpose. These third parties do not use or have access to your Personal Data other than for storage and retrieval.

We may also store some or all Personal Data on our own secure servers.

We retain Personal Data for as long as reasonably necessary to:

  • Maintain your account.

  • Comply with our legal obligations.

  • Meet regulatory requirements.

  • Resolve disputes.

  • Maintain security, prevent fraud, and enforce our Terms of Service.

 

 

4. Third-Party Use and Storage of Personal Data

We currently use third-party service providers to assist in processing and managing Personal Data, including but not limited to:

  • Payment Processing: Stripe or other third-party payment processors. Their respective Privacy Policies govern how they store and process Personal Data.

  • Product Reviews: We use YotPo for customer reviews, which may collect Personal Data.

  • Marketing and Communications: We use HubSpot for email communications and website services.

  • Affiliate Sales Tracking: We use Recharge and LeadDyno for tracking affiliate sales and managing our Affiliate Program.

  • If Stemregen Europe BV is acquired or merges with another entity, we may provide Personal Data to that entity under comparable privacy protections.

We will also disclose Personal Data when required by law enforcement, judicial authorities, or legal obligations.

 

 

5. Your Rights Regarding Your Personal Data

As a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights regarding your Personal Data:

  • The Right to Access: You may request copies of your Personal Data. We may charge a small fee for this service.

  • The Right to Correction: You may request that we correct any Personal Data you believe is inaccurate.

  • The Right to Erasure: Under certain conditions, you may request that we erase your Personal Data. Be aware that this may affect your ability to use the Website.

  • The Right to Restrict Processing: You may request that we limit or stop using your Personal Data under certain conditions.

  • The Right to Object: You may object to our processing of your Personal Data under certain conditions.

  • The Right to Data Portability: You may request that we transfer your Personal Data to another organization or directly to you.

To exercise any of these rights, please contact europe@stemregen.co. We will respond in a timely manner, but under no conditions in more than one month.

 

6. Cookies and Tracking Technologies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior data. We may collect data from you automatically through cookies when you use the Website.

Stemregen Europe BV uses cookies to:

  • Enable and enhance your use of the Website.

  • Keep you signed in to the Website.

  • Process coupon codes and promotional offers.

You can use your browser settings to reject cookies or delete them from your browser. However, doing so may affect your ability to use the Website. For further information, see below

 

7. Legal Basis for Collecting and Processing Personal Data

For residents of the European Union, our legal basis for processing Personal Data is your consent. In certain circumstances, we may process Personal Data under legitimate business interests, provided that it does not infringe on your rights under applicable data protection laws.

When we process Personal Data for our legitimate interests, we will consider the impact on your rights and comply with relevant data protection laws.

 


8. How to Contact Stemregen Europe BV

If you have any questions regarding this Privacy Policy, you may contact us at:

Stemregen Europe BV 

Jeverweg 2 5, 9723JE Groningen
Email: europe@stemregen.co

 

9. Data Protection Authority

If you are a resident of the European Union (EU) and believe that Stemregen Europe BV has not adequately addressed your concerns regarding Personal Data, you have the right to file a complaint with your local Data Protection Authority in your country.

 

Thank you for trusting Stemregen Europe BV with your personal data. We are committed to protecting your privacy and ensuring transparency in our data collection and processing practices.



COOKIE POLICY

Stemregen Europe BV. (“we,” “our,” or “us”) uses cookies and similar technologies to enhance your experience on eu.stemregen.co (the “Website”). This policy explains how we use cookies, your choices, and how to manage them.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve functionality, personalize content, and analyze traffic.

2. Types of Cookies We Use

Essential Cookies Required for core website functions, like shopping cart and login security.

Analytics Cookies Help us analyze site traffic and improve user experience.

Marketing cookies   Used for advertising and personalized promotions

Functional Cookies Enhance user experience by remembering preferences.

3. How We Use Cookies

We use cookies to:

✔ Ensure the Website functions properly.

✔ Improve user experience.

✔ Analyze Website performance.

✔ Show relevant ads and promotions.

4. Managing Your Cookie Preferences

You can control cookies via:

• Cookie Banner: Accept or decline non-essential cookies when you visit our Website.

• Browser Settings: Adjust settings to block or delete cookies. (Instructions for Chrome, Firefox, Safari, Edge).

• Opt-Out Links: Disable tracking from third-party providers like Google Analytics or Facebook Ads.


5. Data Sharing & Third-Party Cookies

Some cookies are set by third parties (e.g., Google, Facebook). We do not control their cookie policies. Please review their privacy policies for details.

6. Changes to This Policy

We may update this Cookie Policy periodically. 

Updates will be posted on this page with an Effective Date.

7. Contact Us

For privacy-related concerns, contact: europe@stemregen.co

 

Shipping, Refund, and Payment Policies
Stemregen Europe BV – eu.stemregen.co

At Stemregen Europe BV, our goal is to make your ordering process as efficient as possible.

 

 

Shipping in the European Union (EU)

  • We ship to all EU member states.

  • We use a variety of carriers, including DHL, UPS, FedEx, and local postal services.

  • We offer free shipping on all EU orders.

  • Once an order is placed, we are unable to cancel or make edits, including modifying or changing the delivery address. If your order is lost due to an incomplete or inaccurate delivery address (such as a missing unit, suite, or apartment number), Stemregen Europe BV is not responsible for a replacement order. Please double-check your order and receipt for accuracy or email us as soon as possible.

  • Orders are shipped Monday through Friday, excluding major holidays.

  • Orders take one (1) business day to be processed at our warehouse. You can expect your order to ship one (1) business day after it is placed, but we do not guarantee this, as it may take longer during busy seasons.

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information. Simply use the tracking number provided to track your package online.

  • If you do not receive a shipping confirmation email within 1-2 business days from the date your order was processed, please check your spam folder for an email from europe@stemregen.co or reach out to us for your tracking number.

  • Standard shipping: Delivery time ranges from 3 to 7 business days once your order has shipped, depending on the destination country. Some remote areas may take longer.

 

 

30-Day Return & Refund Policy

We take great pride in the quality of our products, and your 100% satisfaction is our primary goal. As a result, we offer a 30-day money-back guarantee on purchases made on the official Stemregen Europe BV website. If you do not love your Stemregen Europe BV purchase for any reason, we are here to help process your return.

The details of our return and refund policy are as follows:

  • This policy applies as a full refund if made within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.

  • Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in “opened/consumed condition.” The used portion must be sent back, or a reason for the refund request must be provided. The refund amount will be equal to the value paid, less shipping, if applicable.

  • Any product purchased beyond one unit of each product must be returned unused and unopened for a full refund. These returns will incur a handling fee of €6.95 per order. The returned product must be received in our warehouse within 14 days from the date the return request was approved.

  • We will provide you with the return delivery address when we receive your return request. We will refund the original payment method once the return has been received and inventoried at our warehouse.

To request a refund under our 30-day money-back guarantee policy, you must email: europe@stemregen.co and be prepared to provide some of the following:

  • Email address associated with the order

  • First and last name

  • Delivery address

  • Order number

Refunds are processed within 3-5 business days back to the original payment method.

  • All costs associated with return shipping, including, but not limited to, return shipping charges, insurance (recommended), taxes, and duties, if applicable, are non-refundable. We do not provide return shipping labels.

 

 

Damaged or Missing Items

If you believe your package was damaged during shipping or your shipment is missing items, you must reach out to us by email at europe@stemregen.co within 10 days of delivery, and we will work with you to resolve the issue quickly. You will need your order number, which is found on the packing slip inside the package, and we may ask you to send pictures. We will expedite a replacement order as soon as the issue is resolved.

Alternatively, you can call us at [Insert Contact Number], but please note that we are a small team, and telephone calls can take longer to return. europe@stemregen.co will result in the quickest responses.






Shipping and Return Policy for eu.stemregen.co

1. Shipping Policy

  • We ship to all EU countries and the UK.

  • Orders are processed within 1-2 business days of payment confirmation.

  • Estimated delivery times: 

    • EU Countries: 3-7 business days.

    • UK: 5-10 business days.

    • Switzerland and non-EU countries: 7-14 business days.

  • Shipping fees are calculated at checkout.

  • We are not responsible for customs delays or additional import fees.

2. Return Policy

  • Customers may return unopened and unused products within 30 days of receipt.

  • Returns must be authorized by contacting our support team before sending products back.

  • Refunds will be processed within 7 business days after receiving the returned item in its original condition.

  • Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

3. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact europe@stemregen.co within 48 hours of delivery.

  • We will offer a replacement or refund depending on the case.

4. Non-Returnable Items

  • Opened or used products are not eligible for return due to health and safety regulations.

  • Products purchased through third-party retailers must be returned to the original seller.

5. Contact for Returns

  • To initiate a return or ask about shipping issues, contact us at: europe@stemregen.co

  • Please include your order number and reason for return in your email.


6. Changes to Shipping and Return Policy

  • We reserve the right to update this policy at any time. Changes will be reflected on this page.

7. Contact Information

For any questions regarding shipping or returns, please email: europe@stemregen.co