FAQS

I’M A RESELLER IN EUROPE. CAN I ALSO JOIN THE AFFILIATE PROGRAM OR SHARE A LINK WITH CLIENTS?

Yes! You can fill the form to join our Affiliate Program by applying through this LINK

Once submitted, you'll be in our waiting list and will be informed when the program can start and will be invited on a video call with one of our EU Account Managers to explain how the affiliate model works within the EU.

HOW DO I SIGN UP TO BE A RESELLER PARTNER IN EUROPE?

Please complete our EU Reseller Application Form here: https://eu.stemregen.co/pages/become-a-partner

After your submission, our EU Sales Team will contact you to schedule a call and review the reseller model, wholesale pricing, and local compliance.

I’M INTERESTED IN THE EU RESELLER PROGRAM BUT NEED MORE INFORMATION ABOUT THE PRODUCT.

You can send us an email to europe@stemregen.co and our team will be glad to help you.

I LIVE IN THE EU. WHO SHOULD I CONTACT FOR INTERNATIONAL PARTNERSHIPS?

Our Team in Europe handles all inquiries for the European market. Please email: europe@stemregen.co

I’M HAVING TROUBLE LOGGING INTO MY EU RESELLER ACCOUNT / I CAN ONLY SEE RETAIL PRICES

Try accessing your account in a private or incognito browser window to avoid cached data from our retail site and then try again on: www.stemregen.co/eu. If you are still experimenting issues, please send us an email to europe@stemregen.co

WHAT IS THE MINIMUM ORDER QUANTITY FOR EU RESELLERS?

The minimum wholesale order is 12 units per product SKU.

DO YOU PROVIDE FREE SHIPPING TO EUROPEAN COUNTRIES?

Yes, we offer free standard shipping on all wholesale orders shipped within the EU. Delivery typically takes 3–7 business days, depending on your country.

DO YOU SHIP SAME DAY FOR EU ORDERS?

Orders submitted before 12:00 CET (Central European Time) will generally ship the same business day. Otherwise, they will ship on the next working day.

ARE PRODUCTS SHIPPED ON WEEKENDS IN THE EU?

Our European fulfillment partners do not operate on weekends. Orders placed after 12:00 CET on Fridays will ship the following Monday.

AS A REGISTERED EU RESELLER, DO I HAVE ACCESS TO MARKETING MATERIALS?

Yes! You will receive access to a Google Drive folder containing ready-to-use digital marketing materials, images, and product descriptions.

For printed brochures and retail support tools please send your request to europe@stemregen.co.

WHAT EDUCATION OR SUPPORT DO EU RESELLERS RECEIVE?

As part of our network, you will receive:

Access to webinars by our product experts and Founder, Christian Drapeau
Training materials and product updates
Dedicated support from EU Sales Team available for 1-on-1 calls

CAN I SELL STEMREGEN® PRODUCTS ON MY WEBSITE IN THE EU?

Yes, under the following conditions:

Your website must be password protected if it's a general access site
You may not run paid advertisements without prior written approval
Product claims must comply with EU food supplement regulations

Please consult the full conditions in the reseller agreement on our website.

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