We take great pride in the quality of our products, and your 100% satisfaction is our primary goal. As a result, we offer a 30-day money-back guarantee on purchases made on the official Stemregen Europe BV website. If you do not love your Stemregen Europe BV purchase for any reason, we are here to help process your return.

The details of our return and refund policy are as follows:

• This policy applies as a full refund if made within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.
• Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in “opened/consumed condition.” The used portion must be sent back, or a reason for the refund request must be provided. The refund amount will be equal to the value paid, less shipping, if applicable.
• Any product purchased beyond one unit of each product must be returned unused and unopened for a full refund. These returns will incur a handling fee of €6.95 per order. The returned product must be received in our warehouse within 14 days from the date the return request was approved.
• We will provide you with the return delivery address when we receive your return request. We will refund the original payment method once the return has been received and inventoried at our warehouse.

To request a refund under our 30-day money-back guarantee policy, you must email: europe@stemregen.co and be prepared to provide some of the following:

• Email address associated with the order
• First and last name
• Delivery address
• Order number

Refunds are processed within 3-5 business days back to the original payment method.

All costs associated with return shipping, including, but not limited to, return shipping charges, insurance (recommended), taxes, and duties, if applicable, are non-refundable. We do not provide return shipping labels.

If you believe your package was damaged during shipping or your shipment is missing items, you must reach out to us by email at europe@stemregen.co within 10 days of delivery, and we will work with you to resolve the issue quickly. You will need your order number, which is found on the packing slip inside the package, and we may ask you to send pictures. We will expedite a replacement order as soon as the issue is resolved.

Alternatively, you can call us at [Insert Contact Number], but please note that we are a small team, and telephone calls can take longer to return. europe@stemregen.co will result in the quickest responses.

Opened or used products are not eligible for return due to health and safety regulations.

Products purchased through third-party retailers must be returned to the original seller.

To initiate a return or ask about shipping issues, contact us at: europe@stemregen.co

Please include your order number and reason for return in your email.

We reserve the right to update this policy at any time. Changes will be reflected on this page.

For any questions regarding shipping or returns, please email: europe@stemregen.co