By purchasing a Stemregen Product through the Website, you acknowledge and agree that:

• You are 18 years of age or older.
• All of the information you provide in the course of making a purchase is accurate.
• It may not be possible to modify or cancel an order after it has been placed. If changes are possible, making such changes may delay shipping of the purchased products.
• Stemregen Europe BV reserves the right, in its sole discretion, to reduce the quantity of any order or refuse to process or fulfill any order.
• You will be charged only for orders we fulfill.

We take great pride in the quality of our products, and your 100% satisfaction is our primary goal. As a result, we offer a 30-day money-back guarantee on purchases made on the official Stemregen Europe BV website. If you do not love your Stemregen purchase for any reason, we are here to help process your return.

The details of our return and refund policy are as follows:

• This policy applies as a full refund if made within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.
• Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in “opened/consumed condition.” The used portion must be sent back, or a reason for the refund request must be provided. The refund amount will be equal to the value paid, less shipping, if applicable.
• Any product purchased beyond one unit of each product must be returned unused and unopened for a full refund. These returns will incur a handling fee of €6.95 per order. The returned product must be received in our warehouse within 14 days from the date the return request was approved.
• We will provide you with the return delivery address when we receive your return request. We will refund the original payment method once the return has been received and inventoried at our warehouse.

To request a refund under our 30-day money-back guarantee policy, you must email: europe@stemregen.co and be prepared to provide some of the following:

• Email address associated with the order
• First and last name
• Delivery address
• Order number

Refunds are processed within 3-5 business days back to the original payment method.

• All costs associated with return shipping, including, but not limited to, return shipping charges, insurance (recommended), taxes, and duties, if applicable, are non-refundable. We do not provide return shipping labels.

Damaged or Missing Items:
If you believe your package was damaged during shipping or your shipment is missing items, you must reach out to us by email at europe@stemregen.co within 10 days of delivery, and we will work with you to resolve the issue quickly. You will need your order number, which is found on the packing slip inside the package, and we may ask you to send pictures. We will expedite a replacement order as soon as the issue is resolved.

• We provide free shipping for Stemregen Europe BV Products within the EU region.
• In most cases, orders are processed and shipped within 2 business days of order completion, excluding major holidays. However, Stemregen Europe BV makes no promises or guarantees regarding the timeliness of order fulfillment or shipping.
• You may track your package using tracking information provided in an email confirming your purchase.
• Please contact us for options regarding international shipping outside the EU.

Other than user reviews and Third-Party Resources (see below), all rights in the Stemregen Europe BV Products, the Website, and all information available on the Website (“Website Content”), including but not limited to copyrights and patent rights, are owned by Stemregen Europe BV and/or its licensors.

The Website Content is provided for educational and/or informational purposes only and should not be construed as medical advice. It has not been evaluated by any regulatory body or government agency and is not intended to diagnose, treat, cure, or prevent any disease.

Stemregen Europe BV attempts to ensure that all Website Content is accurate and valid, but we make no promise, guarantee, or warranty regarding its accuracy or validity.

The Website may refer to or provide access to various content and resources that Stemregen Europe BV neither owns nor controls, such as links to outside websites, sources for research articles, and product reviews posted by purchasers of Stemregen Europe BV Products (collectively, “Third-Party Resources”). You understand and agree to the following:

• Stemregen Europe BV cannot and does not vouch for the truth, accuracy, or quality of any Third-Party Resources.
• Unless specifically stated otherwise, the availability of Third-Party Resources through the Website does not constitute endorsement or approval of any kind.
• Stemregen Europe BV has no control over Third-Party Resources and cannot be responsible for your experience with them.

You may not use the Website or Website Content to engage in any illegal or malicious behavior, including but not limited to:

• Copying, downloading, or otherwise infringing copyrights or other rights in the Website or Website Content.
• Attempting to tamper with or circumvent any access-control, authentication, or other security measures.
• Using any automated device, process, or means to access, retrieve, scrape, or index any portion of the Website or Website Content.
• Collecting or harvesting any information from the Website in any manner.
• Using any device, software, or routine that interferes with or attempts to interfere with the proper functioning of the Website.

When you provide information through a form on the Website or submit a product review, you represent and warrant that you are providing your own contact information and not that of someone else, and that the information you provide is accurate.

Please see the Stemregen Europe BV Privacy Policy for information about how we process and use the information you provide.

When you create an account on the Website, you represent and warrant the following:

• All the information you provide in the course of creating your Website account is truthful and accurate.
• You will keep your contact information accurate and up to date.
• You are solely responsible for the activity that happens on or through your Website account.
• You will not share your password, let anyone else access or use your Website account, or do anything else that might jeopardize the security of your Website account.
• You will not attempt to access a Website account belonging to someone else.

See the STEMREGEN Privacy Policy HERE. 

Stemregen Europe BV makes no warranties, guarantees, or representations regarding the Stemregen Europe BV Products, the Website, or Website Content.

Stemregen Europe BV shall not be liable for any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to damages for any loss resulting from the use of Stemregen Europe BV Products or Website Content.

You agree to indemnify and hold harmless Stemregen Europe BV from any claim or demand, including reasonable legal fees, arising out of your violation of these Terms of Service.

These Terms of Service constitute the complete understanding of the parties with respect to the subject of these Terms of Service and supersede all prior oral or written agreements or proposals relating to the subject of these Terms of Service.

Any provision of these Terms of Service that may be deemed invalid or unenforceable shall in no way invalidate or render unenforceable the remainder of these Terms of Service, which shall remain in full force and effect.

The failure or delay of a party at any time to enforce performance of these Terms of Service shall not be construed as a waiver of the right of that party to enforce performance at any subsequent time.

These Terms of Service shall be construed, governed by, and enforced in accordance with the laws of The Netherlands.

For any questions regarding these Terms of Service, please contact us at:
Stemregen Europe BV
Jeverweg 2 5, 9723JE Groningen
Email: europe@stemregen.co