• Realizamos envíos a todos los estados miembros de la UE.
• Utilizamos diversas empresas de transporte, como DHL, UPS, FedEx y servicios postales locales.
• Ofrecemos envío gratuito en todos los pedidos de la UE.
• Una vez realizado un pedido, no podemos cancelarlo ni realizar modificaciones, como modificar o cambiar la dirección de entrega. Si su pedido se pierde debido a una dirección de entrega incompleta o inexacta (por ejemplo, si falta el número de unidad, suite o apartamento), Stemregen Europe BV no se responsabiliza de un pedido de reemplazo. Por favor, revise su pedido y recibo para comprobar que sean correctos o envíenos un correo electrónico lo antes posible.
• Los pedidos se envían de lunes a viernes, excepto festivos importantes.
• Los pedidos tardan un (1) día laborable en procesarse en nuestro almacén. Puede esperar que su pedido se envíe un (1) día laborable después de su realización, pero no lo garantizamos, ya que puede tardar más en temporada alta.
• Una vez enviado su pedido, recibirá un correo electrónico de confirmación de envío con información de seguimiento. Simplemente utilice el número de seguimiento proporcionado para rastrear su paquete en línea.
• Si no recibe un correo electrónico de confirmación de envío en un plazo de 1 a 2 días hábiles a partir de la fecha de procesamiento de su pedido, revise su carpeta de correo no deseado (spam) para ver si recibió un correo de europe@stemregen.co o contáctenos para obtener su número de seguimiento.
• Envío estándar: El plazo de entrega varía de 3 a 7 días hábiles una vez enviado su pedido, dependiendo del país de destino. En algunas zonas remotas, el plazo puede ser mayor.

EU Right of Withdrawal: 14-Day Cooling-Off Period

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This statutory right is separate from, and in addition to, our 30-day money-back guarantee below. You may use whichever is more favourable to you.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. If your order is delivered in more than one shipment, the period runs from the day you receive the last item.

How to withdraw

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the 14-day period expires. The fastest way is to sign in to your account and submit a cancellation or return request:

Cancel or return your order online

You may also email us at europe@stemregen.co, or use the model withdrawal form at the end of this section (using the form is not obligatory). We will send you an acknowledgement of your
withdrawal request by email without delay.

Effects of withdrawal

• We will reimburse all payments received from you, including the costs of
  standard delivery (except any supplementary costs arising if you chose a delivery type other than the least expensive standard delivery we offer).
• We will make the reimbursement no later than 14 days from the day we are informed of your decision to withdraw, using the same means of payment you used for the initial transaction. You will not incur any fees for the reimbursement.
• We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is the
  earliest.
• You must send the goods back without undue delay and in any event no later than 14 days from the day you communicate your withdrawal to us. The deadline is met if you dispatch the goods before that period expires. We will provide the return address when we receive your request.
• You bear the direct cost of returning the goods. We do not provide return shipping labels.
• You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

In line with EU law, the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery. Please note that our 30-day money-back guarantee below is more generous and may still apply in these cases.

Model withdrawal form

You do not have to use this form. You can withdraw by any clear statement, including the online request linked above. If you prefer, copy the text below into an email to europe@stemregen.co.

To: Stemregen Europe BV, Jeverweg 2 5, 9723 JE Groningen, Netherlands, email: europe@stemregen.co

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Date: